Client Support Channels
A One–Hour Response Guarantee
We provide a one–hour response guarantee for any trouble ticket or e–mail that you send to the help desk support team. We’ll speedily reply to all the common queries and forward right away the issue to our administrators if any further assistance is required. If you make use of the Managed Services package, we will perform any of the included services at a time that has been agreed upon upfront.
A Top–Notch Help Desk Support Service
Our help desk support team will be available to you 24x7x365 if you require assistance while working with the Control Panel or with any of the apps that we pre–install for you on the dedicated server. And if you need help tackling the routine admin tasks on your dedicated web hosting server, you can examine the Managed Services package, which includes backup hard drive space, OS updates every week, software installation and problem troubleshooting services, server monitoring and rebooting services, etcetera.
A User–Friendly Help Section
We have provided the Control Panel with an exhaustive knowledge base, which offers detailed explanations of its features and functionalities. Also, we have shot in–depth video tutorials that will further demonstrate to you how to perform a given operation or resolve a frequently encountered issue. All the instructional articles and the tutorial videos are readily reachable from every section of the Control Panel via the Help and Videos buttons situated in the upper right corner.