Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • You’ll find almost all the answers to your questions in the user–friendly Help Center built into our Control Panel. It boasts a large knowledge base with regularly asked questions and in–depth instructional articles compiled by our seasoned help desk support team.

  • Top quality support service
  • Instructional Video Clips

  • We have prepared a collection of instructional video tutorials that detailedly illustrate how you can rectify a common problem related to your web hosting plans account. You can find the instructional videos in the Help Center.

  • Intuitive help center
  • A One–Hour Support Ticket Response Time Guarantee

  • All our semi–dedicated servers are backed up by a 24–7–365 customer service and feature a one–hour response guarantee. Our knowledgeable tech support engineers will be at your disposal day and night and will resolve any issue that you may possibly encounter within less than one hour after the client support ticket submission. In most instances, a response will be provided to you in less than twenty minutes.