1 hour ticket response
We are devoted to giving a prompt and appropriate solution to every client support ticket submitted by a customer. Our capable customer service team members will examine your issue and will think of the most efficient solution. We offer a 1–hour response time guarantee for all support tickets. In reality, our average ticket response time has proved to be 20 minutes.
A First–Class Tech Support Service
Each member of our tech support team has lots of years of experience in the web hosting plans sphere and most of them have been with us for at least five years. They are all eager to respond to all your requests in the most efficient way possible.
An Intuitive Help Section
Incorporated into the Control Panel is an easy–to–navigate Help Center section, which includes different information sources. You can browse through a constantly updated knowledgebase offering web hosting account management articles and website administration articles, check out the instructional video tutorials or explore our F.A.Q. section.