Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our client help crew is trained to shortly take care of all of our web hosting plans users’ problems and information inquiries. Via our ticketing system, it’s possible to fill in your question and a support staff member will most likely go back to you within maximum an hour. Realistically, practice has confirmed that the common response time period is Twenty minutes.

  • Top quality support service

  • A Top–quality Support Service

  • Get in touch with us anytime needed. Our team of specialists will undoubtedly be online for you 24x7x365 to answer to all your problems and to deal with any issue that you might have. You can easily post a help and support ticket from your Control Panel or drop an email message anytime. Furthermore, on business days, you are able to give us a call or work with the live chatting alternative.

  • Intuitive help center

  • An Intuitive Help Section

  • Duo Servers has built–in a detailed know–how base into the Control Panel that will help you acquire handy step–by–step instructions at any time. Each section of the Control Panel has its own contextual support area showcasing a variety of how–to content articles. We have also prepared video tutorials to give you a more effective idea of the correct way to complete any given job.