24/7 Customer Support in Web Hosting
All of our web hosting plans come with 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring about our services well before you make an order or you're a current client and you have a question or some difficulty, you're able to contact us anytime, which includes holidays and weekends. We have numerous channels to contact us - several telephone lines globally for your convenience as well as live chat support for pre-sales, billing and general questions; email messages as well as support tickets for more technical issues or any troubles which require extra time to investigate and fix. Unlike a number of other web hosting suppliers, our trouble tickets feature a warranted max reply time of only 1 hour, therefore regardless of what the problem is, it will be resolved on time and you will not waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
All the semi-dedicated hosting plans that we supply feature 24/7 customer and technical support, therefore regardless of what issue you have, you will be able to get in touch with us and we will give you a hand without delay. The guaranteed answer time for every e-mail message or trouble ticket that you open via your Hepsia web hosting Control Panel is only 1 hour; typically the response time hardly ever is more than 20 minutes. In addition, we provide phone support with multiple local numbers internationally as well as a live chat, so you can contact us and find more information about our solutions even if you don't have an account yet. We can assist you with any question or a difficulty you may have - payment methods, plan specifications, e-mail setup, hosting account settings, and many others. If you use our services, you will not ever experience a situation where you should wait for a few days to get an issue solved like you'll have to do with lots of other suppliers.
24/7 Customer Support in Dedicated Servers
All the dedicated server packages that we provide come with 24/7 support via numerous means of communication and with a one-hour max answer time warranty. If you want to find out more about the packages or you have any kind of billing or general questions, you'll be able to call one of the local numbers that we have around the world or you could use our live chat service and talk to a live representative. For solely tech difficulties which require some help from a tech support person or an administrator, you're able to open a support ticket from your billing Control Panel or you could send an e-mail, because all these channels are more appropriate to keep track of a certain issue. The reply time for them rarely is more than 30 minutes, so you can forget all about having to wait for a full day to receive help. The support service is available for all server-related matters, which includes the pre-installed software. When you'd like to receive assistance for third-party applications, you may consider obtaining the Managed Services upgrade that we provide with all the packages.