There are several ways to get in touch with the web hosting company whose services you’re using, but the one that you will invariably find irrespective of which company you pick is a support ticket system. It’s the least complicated communication medium for a number of reasons. In case no help desk support team representative is free at the moment and they are all busy, a telephone call may not be replied to, but a ticket will invariably hit home. Plus, you can copy/paste large bits of information without the need to worry about printing mistakes, and in case a certain issue needs more time to be sorted out or a number of responses need to be exchanged, all the information will be in one and the same location, so either party can always see the comments written by the other one. The negative aspect of using tickets to touch base with your hosting provider is that they are usually separate from the hosting platform, so if you need to supply information or to follow guidelines, you’ll have to use at least two separate interfaces and this number may increase if you desire to administer multiple domain names. In addition, a lot of web hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst waiting around for an answer.

Integrated Ticketing System in Web Hosting

Our web hosting plans include an integrated ticketing system, which is an essential part of our custom-created Hepsia hosting Control Panel. Unlike other comparable tools, Hepsia will permit you to manage everything associated with the web hosting service itself in the same location – payments, files, e-mails, support tickets, etc., avoiding the necessity to use different admin interfaces. In the event that you have any technical or pre-sales questions or any problems, you can send a ticket with just a few clicks of the mouse without needing to sign out of your hosting Control Panel. In the meantime, you may choose a category and our system will offer you a number of educational articles, which will provide you with more information and which may help you resolve any specific problem before you actually submit a ticket. We guarantee a trouble ticket response time of maximum sixty minutes, even in case it’s a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Servers

We find it more convenient to manage everything from a single place, so we have integrated a support ticket system into the custom-created Hepsia Control Panel, which comes with every semi-dedicated server plan. This will permit you to manage the communication with our customer support team together with your semi-dedicated server, which means that you will not have to memorize an additional logon name for another admin console. You’ll be able to submit a new ticket or to check the status of an old one with less than a couple of clicks while you’re browsing the content within your account. In addition, you can look through older tickets using a smart search box or check relevant knowledgebase articles, which contain solutions to commonly encountered predicaments. The built-in trouble ticket system is monitored 24x7x365 with the maximum response time being just one hour, so there’ll always be someone to help you out.