Integrated Ticketing System in Web Hosting
Our web hosting plans include an integrated ticketing system, which is an essential part of our custom-created Hepsia hosting Control Panel. Unlike other comparable tools, Hepsia will permit you to manage everything associated with the web hosting service itself in the same location – payments, files, e-mails, support tickets, etc., avoiding the necessity to use different admin interfaces. In the event that you have any technical or pre-sales questions or any problems, you can send a ticket with just a few clicks of the mouse without needing to sign out of your hosting Control Panel. In the meantime, you may choose a category and our system will offer you a number of educational articles, which will provide you with more information and which may help you resolve any specific problem before you actually submit a ticket. We guarantee a trouble ticket response time of maximum sixty minutes, even in case it’s a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Servers
We find it more convenient to manage everything from a single place, so we have integrated a support ticket system into the custom-created Hepsia Control Panel, which comes with every semi-dedicated server plan. This will permit you to manage the communication with our customer support team together with your semi-dedicated server, which means that you will not have to memorize an additional logon name for another admin console. You’ll be able to submit a new ticket or to check the status of an old one with less than a couple of clicks while you’re browsing the content within your account. In addition, you can look through older tickets using a smart search box or check relevant knowledgebase articles, which contain solutions to commonly encountered predicaments. The built-in trouble ticket system is monitored 24x7x365 with the maximum response time being just one hour, so there’ll always be someone to help you out.