One-Hour Response Guarantee in Web Hosting
Our guaranteed maximum response time for any support ticket that you open or any email that you send is just 60 minutes, even in case you contact us during weekends and official holidays. Whatever the essence of your problem or inquiry may be, we will help you immediately and will provide you with the required information to fix any problem with your websites. The real response time usually doesn’t exceed 15-20 minutes, which is the reason why you can forget about waiting for hours on end to get a problem sorted out or what is even worse than that – waiting one whole day only to receive an answer that more information is necessary while nothing’s solved. We will assist you in no time since we know precisely how valuable time can be in the dynamic online age. The 1-hour response time guarantee applies to any technical or billing query that you may have in regard to our web hosting plans.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from our company, you can take full advantage of our incredibly fast support services. You will receive an answer to any ticket submitted through the hosting Control Panel or e-mail sent to our customer and tech support staff in less than one hour. The response time is guaranteed and it applies irrespective of the issue – billing or technical. Often, it takes significantly less time to explore and resolve a problem. We’ll supply you with more information if the solution entails something that should be done on your end. In case you get in touch with us during weekends or holidays, the response time will be precisely the same and given that our support team is available to you 365 days a year, you will receive timely assistance for any technical, billing or general issue no matter what time it is.