If you’ve ever got any inquiries connected to your hosting account or if you face a problem with your sites, you’ll have to contact the respective web hosting company’s tech support team. It may not matter how fast they’ll reply if you have a generic question, but a problem such as a blundered application update, for example, may result in your website becoming damaged or unavailable online. And the longer you wait for the support team to help you, the longer the site will be offline. In case you offer goods or services online, any downtime will affect your site in a damaging way and you may lose current or potential customers. Lots of hosting providers, predominantly resellers, respond to support tickets and e-mails within twenty four hours, but in the electronic realm this is way too long, as customers will rarely go back to a site that isn’t functioning properly for a prolonged period.

One-Hour Response Guarantee in Web Hosting

Our guaranteed maximum response time for any support ticket that you open or any email that you send is just 60 minutes, even in case you contact us during weekends and official holidays. Whatever the essence of your problem or inquiry may be, we will help you immediately and will provide you with the required information to fix any problem with your websites. The real response time usually doesn’t exceed 15-20 minutes, which is the reason why you can forget about waiting for hours on end to get a problem sorted out or what is even worse than that – waiting one whole day only to receive an answer that more information is necessary while nothing’s solved. We will assist you in no time since we know precisely how valuable time can be in the dynamic online age. The 1-hour response time guarantee applies to any technical or billing query that you may have in regard to our web hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from our company, you can take full advantage of our incredibly fast support services. You will receive an answer to any ticket submitted through the hosting Control Panel or e-mail sent to our customer and tech support staff in less than one hour. The response time is guaranteed and it applies irrespective of the issue – billing or technical. Often, it takes significantly less time to explore and resolve a problem. We’ll supply you with more information if the solution entails something that should be done on your end. In case you get in touch with us during weekends or holidays, the response time will be precisely the same and given that our support team is available to you 365 days a year, you will receive timely assistance for any technical, billing or general issue no matter what time it is.