Although this is not the most importantfactor in order to distinguish a trustworthy web hosting provider from a bad one or a reseller from an actual provider, having the option to call and consult with a live person is an indicator that you aren't working with a one-person firm and that you can reach somebody whenever you're looking for support. The telephone support for web hosting services may range from general to expert, thus the issues that can be resolved through a call differ depending on the specific service provider. In the general case, these matters are simpler and feature billing or 1st level tech issues because more difficult problems usually require a support ticket where both you and the sysadmins can track what's going on with a given issue. Still, being able to call your service provider will save you considerable time and efforts for the countless small issues that will eventually appear at the time you manage your web hosting account.

Phone Support in Web Hosting

Since we have live phone support 14 hrs daily, you can contact us and speak with our customer support representatives to learn more about the web hosting plans that we provide and make sure that our servers meet the system requirements for your web sites before you purchase anything. For your benefit, we have phone numbers on three different continents and you're able to call the one closer to you - in the U.S.A., the United Kingdom or Australia. If you are already an existing customer, you'll be able to call us about general and billing matters, and about some tech issues. If the situation is strictly technical or it can take more time to investigate, you'll have to employ our ticketing system, that will allow both you and our technical support crew to keep track of the information supplied by each side.

Phone Support in Semi-dedicated Servers

Any time you need more info for the semi-dedicated hosting plans that we offer, you can call any of the three support phone lines that we have worldwide - in the United States, the UK and Australia. Thus, you'll be able to check in advance if our solutions will be appropriate for your sites. If you are already our customer and you have a semi-dedicated account, you have the option to reach us on the phone for 14 hours daily about any type of billing or basic matters. For strictly tech issues you're able to take advantage of our ticketing system in order to contact our tech support as someissues just need longer time to be taken care of, but we can help you over the phone with many minor technical problems as well, saving you efforts and time.